1. Click on the Scale and Texture buttons you require
2. Click ‘Add to cart’ and ‘Proceed to Checkout’
3. Simply enter your name and email address (these details won’t ever be shared).
4. Click ‘Proceed to PayPal’ and you will be taken to the PayPal checkout. Log into your PayPal account or click on ‘Pay with a credit or debit card’ or ‘Pay as a Guest’ to complete your order or simply enter your card details (not retained and fully secure with SSL encryption) and click ‘Place order’.
5. Once you have gone through the ordering process an email will be sent to you within a few minutes that will allow you to download your kits to your computer.
6. If you don’t receive your email, check your spam or junk mail folder and add ‘sales@scalescenes.com' to your trusted addresses.

To access the kit files, click on each link (blue text) within the download email. If your download email doesn't contain any links, please ensure that your email settings allow you to 'View as HTML'. 

How the file is saved generally depends on the Web Browser that you are using:

Google Chrome
When you click on the link, the zip folder should automatically begin downloading to where your computer’s downloads are usually saved.

Internet Explorer
When you click on the link, a box will appear giving you the option of ‘Open’ or “Save’, Select ’Save’ and the zip folder should automatically begin downloading to where your computer’s downloads are usually stored.

Firefox
When you click on the link, a box will appear giving you the option of ‘Open with’ or “Save File’, Select ’Save FIle’ and the zip folder should automatically begin downloading to where your computer’s downloads are usually stored.

Safari
When you click on the link, the zip folder should automatically begin downloading to where your computer’s downloads are usually saved.

Please disable any download accelerator software you may have running as this has been known cause problems with zip folders.

Windows and Mac OS both have built-in support for extracting the ZIP folder you will download, you certainly don't need to buy Winzip or any other ZIP folder extraction tool. You should be able to simply click on the downloaded folders and open them up as you would any other folder.

Within the ZIP folder, the actual kits are saved as PDF files.

Smart phones and tablets

Unfortunately at this stage iPads, iPhones and some Android tablets and phones don't support zip folders. However this is easily fixed by downloading a free ZIP folder app:

Android tablets and smart phones

Apple iPads and iPhones

Or course you'll also need the Adobe Reader as well as access to an AirPrint enabled printer or printer app.

• Check the ink levels and ensure that the heads are clean and in alignment (most printers have a small 'utilities' window to deal with these issues, refer to the users guide).
• Change the type of paper you are using (for example Matt photo inkjet paper tends to produce much richer colours than even the best copier type paper).
• Ensure that the paper hasn’t been affected by moisture.
• Make sure the paper type in your printer settings matches the type of paper you are using.
• If your printer has the option, try changing its colour management settings (these are usually found in the options section of of your print window). Different settings can yield very different results on the same printer.